← BlogMay 2026 • 5 min read

How to Set Up Call Forwarding on Jio (2026), Step by Step

All Jio USSD codes, the MyJio app method, troubleshooting tips, and how to connect your Katch AI number in 60 seconds.

Quick Answer

To set up call forwarding on Jio: dial **67*[number]# (forward when busy) and **61*[number]# (forward when no answer). Press call after each. Wait for confirmation SMS. To cancel all: ##002#. Replace [number] with your Katch AI number from the app.

Jio Call Forwarding USSD Codes, Complete List

Type
USSD Code
When to Use
When busy
**67*[num]#
Recommend for Katch
When no answer
**61*[num]#
Recommend for Katch
When unreachable
**62*[num]#
Phone off / no signal
All calls
**21*[num]#
Use with caution
Cancel all
##002#
Remove all forwarding
Check status
*#67#
Verify if active

Step-by-Step: Set Up Jio Call Forwarding for Katch

  1. 1

    Sign up for Katch and get your forwarding number

    Join the waitlist, download Katch, sign up with your Jio number. You'll receive a unique Katch AI number to use below.

  2. 2

    Open your phone dialer

    The default phone app. Not WhatsApp calls.

  3. 3

    Dial the "when busy" code and press call

    **67*+[YOUR KATCH NUMBER]#

    Press the green call button after typing. Do not add spaces.

  4. 4

    Wait for Jio confirmation

    You'll receive an SMS or hear a voice confirmation: "Call Forwarding Activated". Takes 5–10 seconds.

  5. 5

    Repeat for "when no answer"

    **61*+[YOUR KATCH NUMBER]#

    This covers calls that ring but you don't answer in time.

  6. 6

    Test it

    Ask a friend to call you while you're on another call. Katch should answer, have a conversation with them, and send you an instant summary.

MyJio App Alternative

If USSD codes don't work on your plan, use the MyJio app:

  1. 1. Open the MyJio app
  2. 2. Tap More (bottom nav)
  3. 3. Tap Account Settings
  4. 4. Tap Call Settings
  5. 5. Tap Call Forwarding
  6. 6. Enter your Katch number for "When Busy" and "When No Answer"

Troubleshooting Common Issues

USSD code says "Not Allowed"

Some Jio prepaid plans restrict USSD call forwarding. Use the MyJio app method instead, or contact Jio care on 199.

No confirmation SMS received

Try restarting your phone after dialling the code. Check if you heard a voice confirmation during the call, that also counts.

Forwarding to international number

Include the full country code, e.g. **67*+91XXXXXXXXXX# for Indian numbers. Katch numbers use Indian country codes.

Calls not forwarding in tests

Verify with *#67# to check status. Make sure you set both **67* (busy) and **61* (no answer), you need both for full coverage.

How to Cancel Jio Call Forwarding

Cancel all forwarding:

##002#

Cancel only when-busy forwarding:

##67#

Cancel only when-no-answer forwarding:

##61#

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Frequently Asked Questions

Dial **67*[number]# to forward when busy and **61*[number]# to forward when no answer. Press call after each. To cancel all: ##002#.
When busy: **67*[num]# / When no answer: **61*[num]# / Unconditional: **21*[num]# / Cancel all: ##002# / Check status: *#67#
Dial ##002# to cancel all Jio call forwarding. For specific types: ##67# (cancel when-busy) or ##61# (cancel when-no-answer).
Yes. After signing up for Katch, you receive a forwarding number. Dial **67*[Katch number]# and **61*[Katch number]# to forward missed Jio calls to your Katch AI.
Yes, conditional call forwarding (when busy or no answer) is free on Jio. Unconditional forwarding (all calls) may have charges.
Yes, use **62*[number]# (when unreachable) to forward calls when your phone is off or has no signal. Add this alongside the busy and no-answer codes for complete coverage.

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