Cricket Wireless runs on AT&T's network and uses identical call forwarding codes — but the most common failures are missing the # at end or omitting the +1 country code. Here are 6 fixes.
Last verified: June 2026
Quick Answer
Cricket Wireless call forwarding uses AT&T codes: *61*+1XXXXXXXXXX# (no-answer), *67*+1XXXXXXXXXX# (busy), ##002# (cancel). Most failures: (1) missing # at end, (2) missing +1, (3) use myCricket app if USSD is unreliable.
Cricket uses AT&T forwarding codes, so the smallest formatting mistake can make the setup fail silently.
The practical rule is simple: fix the carrier-side formatting problem first, then test the network path, and only then move on to app or support steps. That order saves time because most forwarding issues are not Katch issues at all — they are carrier activation issues.
Cricket uses AT&T's format exactly. For no-answer forwarding, dial *61*+1[10 digits]#. For busy forwarding, use *67*+1[10 digits]#. For all calls, use *21*+1[10 digits]#. To cancel everything, dial ##002#. Both the +1 and the trailing # matter. If you leave out either one, Cricket may accept the entry but fail to apply the rule on the network side.
When USSD codes behave inconsistently, the app is the cleanest fallback. Open myCricket app → More → Settings → Call Forwarding → Enable and set the destination there. This is also the simplest way to confirm whether your account exposes forwarding controls at all. Cricket's official support center lives at cricketwireless.com/support, and that is the first official carrier citation you should keep open while troubleshooting.
Forwarding issues on Cricket are often stale-rule issues, not true activation failures. Dial ##002# to wipe all forwarding, wait about 15 seconds, then re-enter *61*+1[number]# for no-answer first. After that works, add the busy rule if you need it. This one-change-at-a-time method makes it much easier to spot whether the issue is the destination number, the code format, or a broader account restriction.
Cricket includes call forwarding on all normal consumer plans, including the $25/month Basic plan. If your forwarding still fails, the real question is usually not plan eligibility but whether there is some service restriction on the account. Open myCricket app → Account → Plan features and confirm voice features are active. Because Cricket plans already include forwarding, repeated failure usually points back to formatting or account provisioning rather than billing tier.
Cricket runs on AT&T infrastructure, so it inherits the same Wi-Fi Calling conflict that can block or confuse USSD forwarding requests. Go to Settings → Phone → Wi-Fi Calling → Off, set the forwarding rule, test it, then turn Wi-Fi Calling back on if you want it. This is especially worth trying when the code works on one handset but fails on another using the same Cricket SIM and same destination number.
If the code format is correct and the app method still fails, contact Cricket directly. Call 1-800-274-2538 or open the chat flow inside the app and ask support to confirm that conditional call forwarding is enabled at the account level. Your second official carrier citation can be the main Cricket property at cricketwireless.com, which links back into the same official support system used for plan and feature troubleshooting.
Use a second phone and call your Cricket number. Let it ring without answering. If the setup is correct, Katch should pick up after the no-answer timer and continue the conversation with the caller. Then verify that you receive a summary text shortly afterward. If you also enabled busy forwarding, place a second test call while you are already on the line to confirm that both rules work separately.
To use Katch with Cricket, set *61*+1[KATCH NUMBER]# for no-answer forwarding. Cricket uses the same codes as AT&T because it rides AT&T's network. When the carrier forwards the call, Katch answers with AI, screens the caller, and sends you a text summary so you can decide how urgent the missed call is. The full US guide is at /guides/call-forwarding-us. For carrier references, compare your setup against cricketwireless.com/support and cricketwireless.com.
Also see: AT&T troubleshooting • US carriers guide • AT&T setup guide
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